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Frequent Asked
Question.
You will find
helpful information here.
Sales
Questions
Q:
Will you give me an extra discount?
A: Only if you are located in an country with an emerging economy
and have a solid reason why, such as: you manage a not-for-profit
organization that is actively contributing to improve the living
conditions of certain areas by bringing clean water, promoting
education, etc. We want to contribute to making this world
smarter and better, regardless of your location.
Q:
Can you host my adult site?
A: No, we already mentioned we want a smarter world. No
exceptions. Also as stated in the home page, we do not welcome spammers
or websites intended for illegal purposes.
Q:
Can I start with one hosting plan and then later upgrade to another?
A: Yes.
Q:
Do you also design and build websites?
A: Yes. TEKSAPIENS provides Web Hosting, Domain Names, and Web
Design services. We are a premeire Website Design Company with
years of experience, using the lastest technology, custom, professional
design, and very competitive pricing. Contact us today for
more information, for examples of other websites we have built, and for
a custom quote or bid: 972-439-1800 x114 .
Q:
Do you have dedicated and managed servers?
A: Yes either or both, ask us about it. We have a variety
of equipment.
Q:
Why you believe you are the fastest?
A: You can take a look at the section where we describe our
infrastructure behind our servers. Also, we are always at the top of
hostingspeeds website. They have the most comprehensive way to measure
and classify hosting companies around the world.
Q:
Do you share the data center with other companies.
A: Yes, you will find beside our servers equipment from
some of the biggest telecommunication corporations around the world,
such as: WorldCom, TelMex and Telefonica among other few big companies
with some equipment in the facility as well.
Q:
Do you have 24/7 Support?
A: Yes.
Q:
What kind of density do you have in your servers? Will they
become slow with time?
A: We try to keep them always below 50%. We like
speed the same as you do. No, they will not become slower.
Q:
How safe are your servers against hacker attacks?
A: No one is safe. Any server in the world could be the
target of hackers. The questions is, can we resist most of them?
Yes. We are always monitoring the systems and network
infrastructure. For obvious reasons we can not describe here the
methodology and technology used to keep the servers safe.
However, as you probably know, the most typical cases of hacker attacks
are at the website level. CMS users sometime leave doors
open unintentionally. Previous releases of Joomla are well known
for their vulnerabilities. We always suggest you have the latest
patches on them unless you want to end up advertising many other
products not related to your business. We have no record of the
integrity of our servers ever being compromised.
Q;
Do you have an affiliate program?
A: Not fully operational, but please talk to us. We
always compensate referrals generously.
Q:
I am a web designer. Can I promote your services with my
customers?
A: Yes, as mentioned before. Talk to us.
We will compensate you for your referrals.
Technical
Questions
Q:
What version of webserver, database and PHP do you have on your
servers?
A: We use the latest versions of Apache, MySQL and PHP.
There are some previous versions available as well.
Q:
Do you use Microsoft Servers?
A: No. Because of the obvious advantages, everything we use is
Linux.
Q:
Do you allow shell access?
A: Yes. You need to let us know in advance about your project.
Q:
Do you (or will you) allow outgoing connections to Gmail servers or
others?
A: Yes, we can open some ports for you. Please let us know
in advance about your project.
Q:
Do you you support Joomla or WordPress, Drupal or other CMS? Can you
help with the transfer from my current hosting provider?
A: We have a very good knowledge of them. Yes, we can
assist you and help you with the transfer.
Q:
Can I run some of my own scripts?
A: Yes, we will review them. You need to let us know in advance
about your project.
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No domain yet? If you don't own a domain name yet, or if you have been thinking about transferring it to a better company, visit us now: 
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"I must say that this is the most
personal service I have ever received from a web hosting company. Well
done!" Gary Fabian. ub88.org
"I have achieved my sales
goal for the year during the first 6 months only thanks to the speed of
my website. It is just phenomenal! Fantastic service!" Gino
Vankuilemburg. Owner. metrotan.net
"Impresive Service. I am not
worried about the speed of my CMS anymore. At last a company that
delivers!" George E. Bingham. CEO. rimsgroup.com
"Your quick reaction and
flexible service is definitely a plus." Tamas Toth. Technology
Director. chinavestor.com
"The difference between my
slow -but big and famous- former hosting company and yours is like day
and night. It is not painful to create or edit content on my CMS
website any more. You are the fastest!." Amy W. Real
Estate Agent. bestapartmentsdfw.com
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